Property Loss Adjusting

Our core business is Insurance Loss Adjusting and the provision of loss adjusting services to Insurers around Australia will always be the primary focus of our operation. Every Network Member is a qualified and experienced Property Loss Adjuster, with our specialists all qualified and current Chartered Loss Adjusters.

Membership to the Australian Institute of Chartered Loss Adjusters (AICLA) is mandatory for all our State Managers and is highly encouraged within the Network Members and their adjusting staff, with over 90% of ASTA adjusters being serving members.

Every year we conduct assessments on claims ranging from small domestic property damage to multi-million dollar disaster recovery, with significant portion of our work in the commercial and SME sector. Our network allows us to effectively service locations from the Capital Cities of each state to remote and regional areas around Australia.

Major Loss & Disaster

The ability to effectively manage a large single loss or multiple losses from a significant single event is not an easy task. The effective management of catastrophes in recent years by our team confirms we have extensive experience and knowledge in undertaking this type of work.

Our dedicated resources allow us to manage even the largest and most complex property losses with the level of professionalism and expertise demanded by our clients.

In the event of a disaster, our service standards compel us to ensure each and every claim still receives an appropriate level of service. Our national presence means we have the ability to easily relocate our resources to meet rising demand with confidence to ensure that we can also meet Client service expectations.


Machinery Breakdown losses are arguably the least understood area of the insurance claims sector and this is an area in which our Western Australian State Office has specific knowledge and expertise. Our Engineering Adjusters all hold formal practical and tertiary qualifications in the engineering fields relevant to the types of claim serviced.

Our structure of using qualified personnel as both the loss adjuster and the technical expert provides unprecedented credibility in our reporting, as the adjuster intimately understands not only how the equipment works but what is specifically required for reinstatement and issues that can potentially prevent a smooth return to service.

Our services include expert assessment and management of machinery breakdown, electronic breakdown and boiler and pressure vessel claims, with size ranging from SME based loss through to major processing/manufacturing facilities and power generation.

Business Interruption

Operating in the commercial sector of insurance claims invariably means that business interruption exposures become apparent. All of our Adjusters have the experience to recognise and provide mitigation actions against these issues as they arise.

Minor business interruption claims are normally handled by the individual Adjuster managing the material damage portion of the claim. ASTA Group also have several experienced Business Interruption specialists around the country that are utilised for major or complex losses in conjunction with the local Adjuster where required.


In conjunction with property loss adjusting services our Queensland State Office also provides specialised automotive assessments for claims ranging from passenger vehicles to trucks and heavy machinery.

Claims are managed nationally through an independent network of motor repair specialists and assessors, with co-ordination and quality control overseen by the highly experienced motor team in Queensland.


ASTA has carefully selected a number of Adjusters in each region that have the skills and experience to handle liability assessments, either as a stand-alone claim or as part of an overall loss.

Our Group has several legally qualified Adjusters for significant and complex matters that work in conjunction with the Network to provide high quality national coverage for liability matters.